What do I do if my bag does not arrive at my destination?

If your baggage is missing, it is extremely important that you file a report at the Qatar Airways baggage services counter at your arrival airport. While the staff makes efforts to investigate the whereabouts of your baggage, you will then be given a baggage tracking number, which you can use to track the status of your baggage claim. In most cases, delayed baggage is located within 24 hours and once found, is usually arranged for delivery to your ultimate destination (ie. home or hotel).

In case you have incurred some expenses due to the late delivery of your baggage, Qatar Airways will compensate you by reimbursing your reasonable and necessary expenses (conditions apply). If baggage is considered to be lost, the compensation will be in accordance with the Montreal Convention, where applicable.

For your convenience, you may use 'My baggage'. If you have received a tracking number and would like to check the status of your baggage online, notify us about your delayed bag if you have left the airport without reporting it.

Click on the link below for more information:

https://www.qatarairways.com/en-au/baggage/mishandled.html